Terms and Conditions

Welcome to The Houseplant Shop!

These terms and conditions outline the rules and regulations for the use of The Houseplant Shop's Website, located at https://thehouseplant.shop.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Houseplant Shop if you do not agree to take all the terms and conditions stated on this page.

Plant Care Guides, Errors and Factually Incorrect Information:

Every effort is made to ensure that all information on our website is correct, however, we cannot guarantee this and provide no warranty on the validity of our information. We aim to only have factually correct information on our site, although lots of extra care is taken when writing about plants, sometimes errors may occur. We use fact checking tools after writing to ensure that our guides are correct, however, sometimes things can be missed. If you spot any incorrect information, mislabelled plants or words in the wrong places, please let us know as soon as possible. We aim to correct any errors within the timescale of 14 working days from the date we reply to your email.

Licence:

Unless otherwise stated, The Houseplant Shop and/or its licensors own the intellectual property rights for all material on The Houseplant Shop. All intellectual property rights are reserved. You may access this from The Houseplant Shop for your own personal use, subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from The Houseplant Shop

• Sell, rent, or sublicense material from The Houseplant Shop

• Reproduce, duplicate or copy material from The Houseplant Shop

• Redistribute content from The Houseplant Shop

This Agreement shall begin on the date hereof.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses expect soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our website.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site. We reserve the right to request links be removed at any time, with no given reason or notice period.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Houseplant Shop; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Houseplant Shop. Please include your name, your organization name, contact information as well as the URL of your site. Include a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2–3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name and full URL of https://thehouseplant.shop; and

• By use of the uniform resource locator being linked to

No use of The Houseplant Shop's logo or other artwork will be allowed for linking absent a trademark licence agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights. If you have spotted errors on our site, please get in touch to let us know.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. Furthermore, we do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. If you have spotted incorrect information, please contact us to let us know.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

United Kingdom Return Policy:

Returns: We're happy to accept returns of both defective and non-defective products within 14 days of delivery. To return an item, contact us for a return's authorization number. All returns are sent to our head office: The Houseplant Shop, Brookcroft, Brookville, Thetford, IP26 4RB, UK. Please keep proof of delivery in case the package gets lost in the post.

Exchanges: Product exchanges are accepted with a valid returns authorization number, which can be obtained by contacting us via email.

Item Condition: All returns must be in the same condition that they were when they were dispatched, new, unopened, and unused. Plants must be packaged carefully to avoid damage during transit, and a 24-48 service must be used to avoid damage to the plants with long transit times. If plants arrive back damaged or in bad health due to the customers' error, The Houseplant Shop cannot be held responsible, and no refund will be given.

Returns label: It is the customer's responsibility to print a returns label through the courier of their choice; we recommend using a tracked returns service, as we cannot refund goods that are not returned to us, and we can't be held responsible for returns that are lost in the post. We will refund any return postage costs for faulty items on the provision that a receipt can be provided showing the cost and destination address of the return.

Restocking Fees: We do not charge restocking fees for returns or exchanges.

Refund Timeframe: All refunds are processed within 14 days. The time it takes for your refund to appear on your bank balance varies depending on your bank, and which payment method was used. Most refunds appear back on your payment method within 3-5 working days, but this can take longer with some providers.

Dispatch: Items are usually dispatched within 5-10 working days, depending on weather. Plants are typically posted at the start of the week, therefore some orders may take longer to dispatch, depending on when you purchase them.

Delivery: We cannot be held responsible for courier delays and if we know a plant will sit in the post due to strikes or local staff shortages at the delivery office, we will wait to send plants out until we know they will be delivered to save them sitting in the dark in the post.